Refund policy

SOLÈA
RETURN POLICY
PLEASE NOTE WE DO NOT DO FREE RETURNS, THEY APPLY
CHARGES.
Is it possible to return my order? If possible.
If you are not satisfied with the items you have ordered, you have the option to return them within
within 30 days of receipt.
In this case, the order must meet the following conditions:
1.The order still contains all suitable parts, components and packaging has
arrived exactly as the product.
2. Normal handling of the product is evident, breakage due to improper handling is excluded.
careless
3. Products for which hygiene is important have been thoroughly cleaned before
before the return process begins.
4. The product was found defective immediately upon receipt.
5. We have the right to charge the customer for shipping costs.
6. The return will be processed within 7 business days and if the conditions are met,
The return will be officially recognized within this period.
*We reserve the right to reject returned items if we suspect that the
items have been used or damaged through no fault of ours.
How can I return my order? If your order meets the above conditions,
You must follow the following steps to start the return process.
-Send an email to: contacta@solealoom.com
-Make sure the email contains the following:
Order number
Reason for return request
Photo of the product in case of breakage
Client's first and last name
Customer address
We will then talk to you and give you the return address. Never send the
return to sender, we will send you the correct address after you request it from us.
You, the customer, are responsible for the shipping costs of returning the product. The
consumer has the right to withdraw in accordance with the following provision if the
consumer is a natural person who enters into a legal transaction for purposes that are not
predominantly related to your commercial or professional activity:
A.
CANCELLATION CONDITIONS
Right to cancel
The cancellation period is 14 days from the day on which you or a named third party
by you other than the carrier having received or accepted the last goods.
Since we work with a completely automated system, orders are executed
as soon as they are done. Therefore, we cannot interrupt the shipping process until
delivery, so a refund is not possible upon receipt of the goods.
To exercise your right of withdrawal, you must inform us SOLÈA
by a clear statement (e.g. by email) of your decision to
withdraw from this contract. The revocation is complete when we have received the goods. The
Costs of returning the goods will be borne by the buyer.
Registration for shipments in transit
As our products are shipped from Asia, there may be longer transit times.
lengths over which we have no control. If the products are already on their way to
you, cancellation is not possible. Please wait until you have received the goods and
then return them. Of course, you can inform us in advance about your cancellation.
To ensure the quickest return possible, we ask that you send us a
shipping confirmation.
Consequences of withdrawal If you withdraw from this contract, we must refund you
all payments we have received from you, with the exception of delivery costs
(with the exception of additional costs arising from the fact that you have chosen a type
delivery other than the most economical standard delivery offered by us), without
delay and at the latest within fourteen days from the day on which we receive the
notification of your withdrawal from this contract and receipt of the goods. For this
refund, we will use the same payment method that you used for the transaction
original, unless we expressly agree otherwise with you; in no case will
They will charge fees for this refund.
1. **ALL RETURNS WILL BE SENT TO OUR WAREHOUSE
CENTRAL IN ASIA AT THE CUSTOMER'S EXPENSE.

 

 

REFUND POLICY
Returns
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately not
we can offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in
who received it. It must also be in the original packaging.
Several types of products are exempt from being returned. Perishable products such as
Food, flowers, newspapers or magazines cannot be returned. We also do not accept products that
whether intimate or sanitary products, hazardous materials or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Do not send your purchase
back to the manufacturer.
There are certain situations where only partial refunds are given (if applicable):
• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape or vinyl record that has been opened
• Any item that is not in its original condition, is damaged or is missing parts due to
reasons that are not due to our error
• Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to
notify you that we have received your returned item. We will also notify you of the approval or
rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your card
credit or original payment method, within a certain number of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then
contact your credit card company, it may take some time before your
refund is officially published. Then contact your bank. There is often some time
processing before a refund is issued.
If you have done all this and still have not received your refund, please contact us at (YOUR STORE EMAIL)
Exchanges (if applicable)
We only replace items if they are faulty or damaged. If you need to change it for the same
item, send us an email to (MAIL FROM YOUR STORE) and send your item to: Address,
Company Name, City, Postal Code, Country.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a
gift credit for the value of your return. Once the returned item is received, you will be
will send a gift certificate.
If the item was not marked as a gift when purchased, or if the donor received the order so that
Send it to you later, we will send a refund to the donor and he will find out about your return.